Lead, Drive, and Succeed

We are seeking an experienced Service Manager to take charge of our Hyundai & Isuzu service department at Ingham North Harbour. This is a pivotal leadership role where you will be accountable for profitability, achieving KPIs, customer satisfaction, and ensuring compliance with manufacturer warranty requirements. Your success will be measured by your ability to drive efficiency, grow revenue, and lead a high-performing team.

What You’ll Do

• Lead and manage the Service Department.
• Drive profitability by achieving and exceeding financial targets and KPIs.
• Ensure compliance with manufacturer warranty processes and standards.
• Develop and implement strategies to enhance customer satisfaction, retention, and sales growth.
• Optimise workshop performance by managing scheduling, staffing, and workflow.
• Maintain quality control and high safety standards across all after-sales operations.
• Coach, develop, and mentor your team to maximise productivity and engagement.
• Collaborate with the Dealer Principal to align after-sales operations with overall dealership goals.

What You’ll Bring

• Proven experience as an After Sales Manager or Service Manager within the automotive industry.
• Strong leadership and business acumen with a focus on KPIs, revenue growth, and cost control.
• In-depth knowledge of manufacturer warranty compliance and service department best practices.
• Exceptional customer service and relationship-building skills.
• The ability to multi-task and thrive under pressure in a fast-paced environment.
• Technical knowledge of vehicle servicing, repairs, and parts operations.
• A valid NZ Driver’s Licence and current working rights in New Zealand.
• Currently living in New Zealand and/or hold a valid work visa (If applicable)

What We Offer

• Competitive salary + performance-based incentives 
• Company vehicle and fuel included. 
• A modern, well-equipped workshop with leading automotive brands
• Career progression and professional development opportunities
• Ongoing manufacturer training provided by our distributors
• A key leadership role in a friendly, supportive, and high-performing team

About Us

Ingham is a privately owned and operated multi-franchise automotive group with a strong reputation for delivering quality brands and service. With over four decades in the industry, we are committed to continuous improvement, innovation, and exceptional customer experiences.

How to Apply

If you’re a results-driven leader with a passion for after-sales excellence, we want to hear from you.

Apply now with your CV and a cover letter detailing why you’re the ideal candidate for this role.

Join us in driving customer satisfaction, operational success, and profitability at Ingham.